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Head of IT Service Desk & Security Operations (m/f/d)

As Head of IT Service Desk (m/f/d) you are responsible for operating the IT Helpdesk, including security operations.


Your Tasks
- You are responsible for operating the IT Helpdesk, including security operations
- You manage a team of 4, including training & development, disciplinary and administrative actions
- You improve IT services for enhanced customer satisfaction
- You develop the IT Helpdesk function
- You expand the IT Helpdesk services; further developing the IT Helpdesk services
- You implement ITIL conform processes with built- in quality
- You manage outsourcing supplier


Your Profile
- You have a degree in Business Information Systems, Informatics, or comparable focus
- You show a high level of service orientation, team competence, independence, organized work style - service delivery is in your DNA
- You have at least 2 year of leadership experience in a comparable field
- You have excellent language skills in English, German is a plus
- You have working skills in establishing, optimizing and executing IT Helpdesk services, using your skills in ITIL or a comparable methodology
- You have 3 years relevant job experience
- You have strong communication skills and are confident in dealing with relevant stakeholders


Your Benefits
- Talents are individually supported by internal and external trainings
- An international career in a multicultural environment
- Regular company events form us as one team
- In house yoga classes, back exercises and a fitness area are available for free
- Lunch breaks and meetings on our roof terraces feel like vacation when looking at the Warnow
- Bike leasing or job tickets allow an environmentally friendly and reasonable travel to work
- In case of language barriers we offer German and English classes as well as support in finding accommodation to help you get going
- Precaution and financial protection guaranteed by company pension scheme

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Rostock (Mecklenburg-Vorpommern)
Festanstellung | Unbefristet
per sofort
Frau Marie König
Leopoldstrasse 7c
76133 Karlsruhe
Telefon: 0721 9819390