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JAROCCO | Stellenangebote

About Us

Founded in 2009 in Berlin, Customer Alliance is the European leader in customer experience and online reputation management solutions for businesses. Thousands of independent and chain businesses worldwide work with Customer Alliance to manage their digital customer experience and brand reputation throughout the buying journey. Within one industry-leading solution, businesses can individually communicate the right message, at the right time to all customers to ensure satisfaction is not left to chance, whilst collecting, distributing, and analyzing their online reviews from across the web, giving them a competitive insight into their business's performance. Businesses can now better understand their customers and boost their revenue.

Account Manager France (f/m/d)

What We’re Looking For:

An awesome team player to support our French Customer Care team to train our customers on our product, provide help in case of any questions and ensure the confidence and trust of the customers in our software and the company.


Your Responsibilities:

• General care of our existing and new customers
• Training and support for existing and new customers via telephone
• Installation and technical implementation of customer accounts
• Identifying system errors and manage internal bug fixing together with our Product team
• Processing of contracts, invoicing and cancellations
• Communication with technical partners of Customer Alliance


We Expect:

• French as a mother tongue or at a native level, fluent English skills
• Excellent communication and problem solving skills
• Friendly demeanor on the phone during customer consultations
• Confident and charismatic presentation of our solution and the company
• Team player with an ability to work independently
• Customer oriented mindset, strong organizational skills and ability to multitask
• Experience working with a CRM tool is preferred


What We Offer:

• Working in one of the leading SaaS startups in Germany
• Flat hierarchies and guidance from our experienced and talented team
• An international team and great atmosphere with regular events such as Friday evening beers, table soccer, ping pong, and team-building measures
• Home office once a week and flexible working hours
• Private company pension plan
• Structured on-boarding plan with your own buddy to support your daily workflow
• Regular feedback meetings
• Up to 30 days of vacation, earning 1 additional vacation day each year of employment
• One sabbatical month after each year of employment
• After 2 years Master Card with a credit
• Free gym membership and great cooperation with different partners for employee discounts
• Yearly education budget of 1.000€ for job-related training (after 6 months of employment)


Please apply online via:

We're looking forward to your application!

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Berlin (Germany)
Befristet, Sonstiges, Vollzeit
per sofort
CA Customer Alliance GmbH
Herr Shadab Akram
Ullsteinstr. 130