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JAROCCO | Stellenangebote

About Us:

Founded in 2009 in Berlin, Customer Alliance is the European leader in customer experience and online reputation management solutions for businesses. Thousands of independent and chain businesses worldwide work with Customer Alliance to manage their digital customer experience and brand reputation throughout the buying journey. Within one industry-leading solution, businesses can individually communicate the right message, at the right time to all customers to ensure satisfaction is not left to chance, whilst collecting, distributing, and analyzing their online reviews from across the web, giving them a competitive insight into their business's performance. Businesses can now better understand their customers and boost their revenue.

Enterprise Sales Manager (f/m/d)

What We’re Looking For:

The ideal candidate will have a passion for customer experience management and a background in B2B software/IT sales. This role is crucial to the growth of Customer Alliance. The right candidate can expect a lot of support and career progression opportunities as we grow our teams further.


Your Responsibilities:

• You develop the market and acquire large accounts within an assigned vertical (hospitality, automotive, etc…)
• Establish C-level contacts and develop new sales opportunities
• Responsible for the entire sales process (pipeline generation to pipeline conversion) ensuring that personal targets and other performance metrics are being achieved
• Use modern sales tactics and an analytical method when approaching new customers
• Understand our potential customer’s existing processes for guest experience and offer our SaaS solution accordingly
• Track and regularly review lead and pipeline progression in our CRM-system to ensure accurate forecasting
• You will represent Customer Alliance at events and fairs of the key industries
• Work with the BDR team to help with pipeline generation
• Work with Marketing to help with pipeline generation by feedbacking and finetuning our positioning
• Work closely with your management to discuss product development requirements


We Expect:

• 3 to 7 years experience in B2B solution sales to large accounts as a business hunter
• Background in Customer Experience SaaS Solution or SaaS hospitality is a MUST
• Proven track record of managing the entire sales life cycle - from prospecting to closing
• An actionable network of contacts is a plus
• Strong presentation and communication skills
• Fluent English skills is a must, proficiency in German, French or Spanish will be a big plus
• Ambitious, driven and results-oriented
• Self-starter and ability to work independently


What We Offer:

• An international team and great atmosphere with regular events such as Friday evening beers, table soccer, ping pong, and team-building measures
• Home office once a week and flexible working hours
• Private company pension plan
• Structured on-boarding plan with your own buddy to support your daily workflow
• Regular feedback meetings
• Up to 30 days of vacation, earning 1 additional vacation day each year of employment
• One sabbatical month after each year of employment
• After 2 years Master Card with a credit
• Free gym membership and great cooperations with different partners for employee discounts
• Yearly education budget of 1.000€ for job-related training (after 6 months of employment)


Please apply online via:

We're looking forward to your application!

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Berlin (Germany)
Befristet, Vollzeit
per sofort
CA Customer Alliance GmbH
Herr Shadab Akram
Ullsteinstr. 130