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JAROCCO | Stellenangebote

Customer Success Manager (m/f/x) B2B Networking Service

We are now looking for a Customer Success Manager (m/f/x) to work with our DACH market.


Key responsibilities
- Coach and motivate our customers to use our online tool
- Communicate our event concept to customers, and illustrate the value created by using our services
- Cooperate closely with Sales Managers to increase customer lifetime value (cross-selling, up-selling, portfolio sales)
- Build personalized relationships with customers through various channels (F2F, Social Media, Event Execution, phone and email)
- Manage customer expectations and collect feedback


We are looking for a colleague with…
- At least 1 year of relevant work experience within CSM, account management or other customer facing role, ideally in a B2B environment
- Genuine “can-do” attitude and superb customer service skills on the phone and face-to-face
- Bachelor’s degree in a relevant field
- Fluent German and English language skills
- Basic knowledge of IT and consulting industries in the DACH markets is a plus!


Why choose a career with us?
- We are international – Our events take place in 10 European countries, and we are currently expanding to Asia and the Middle East. You get to work with international colleagues on a daily basis.
- We invest in people – After an extensive on-boarding process run by experienced trainers, we provide you with continuous training and self-development opportunities, for example in our Sales Academy.
- We love our teams – Our employees enjoy spending time together during our Sportsdays, Fridaybars and during our team breakfasts and lunches. Our bi-annual trainings bring the whole company together in our headquarters in Helsinki.
- We grow, and so can you – The DACH operation has achieved constant growth over the last years, giving our employees the opportunity to take on additional responsibilities fast and to become leaders.

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Frau Marie König
Leopoldstrasse 7c
76133 Karlsruhe
Telefon: 0721 9819390