Startseite | JAROCCO
JAROCCO | Stellenangebote

Customer Success Manager (m/f/d)

We are searching for a Customer Success Manager (m/f/d) to be the trusted advisor and advocate for 100-200 customers.


Your Responsibilities:
- You will be the trusted advisor and advocate for 100-200 customers
- You collaborate closely with the customer and build strong relationships
- You conduct Quarterly Business Reviews to determine customer goals and engage upsell opportunities
- You collaborate with other teams (mainly Product & Sales) to ensure adoption and successful renewal
- You monitor customer health and build associated risk mitigation plans
- You resolve customer inquiries by aligning customers with the right resources
- You continuously provide feedback from and to the customer to further improve our solutions


Your Profile:
- Bachelor’s / Master’s Degree in Business, IT, Communication, or others
- Strong communication and problem-solving skills as a customer-facing professional in German and English
- Comfortable working closely with customers and being in charge of the software implementation
- Strong technical and product testing affinity & aptitude for learning software
- Experience in Customer Success at a SaaS organization
- Function extremely well in situations that require flexibility, good judgment, and autonomous decision-making based on limited information
- Agile thinker who can work in a fast-paced, team environment with changing priorities
- Contribute to a positive team environment of equality and inclusion


We Offer:
- We offer flexible working hours with the possibility to work from home or a coworking spot- whatever you need to inspire you
- We subsidize your fitness studio membership and In addition, we regularly hire external trainers and therapists to massage our employees and offer group workouts
- We provide unlimited coffee on tap along with healthy snacks for when you forget breakfast. But don’t worry, for that extra energy boost and when your feeling naughty- pints of Ben and Jerry’s ice cream await you
- From laser tag- to afternoons at beer gardens, take part in all of our team events where you can pitch what to do and when to do it
- Our office is located in central Munich-less than 5 minutes away from Marienplatz and from all the cool spots
- And last but not least- Grab a beer every Friday at 16:30 because hey! you deserved it

Mehr Infos und bewerben unter:

zurück zur Stellenbörse zurück

Drucken Drucken Speichern Empfehlen

München (Bayern)
Festanstellung | Unbefristet
per sofort
Frau Marie König
Leopoldstrasse 7c
76133 Karlsruhe
Telefon: 0721 9819390