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JAROCCO | Stellenangebote

Technical Support (m/f/d)

Become part of a creative and international team as technical support (m/w/d) and dedicate yourself to exciting tasks in a new, expanding market.


Your Tasks:
- Taking ownership of parts of our support process and enable scalability
- Reliability in providing a high quality output to our customers
- Prioritising tickets and solve them yourself whenever feasible
- Improving the support process between teams
- Working in a data driven manner


You Love:
- Analysing technical challenges with a logical mindset
- Helping customers to find technical & creative solutions to their problems
- Packaging tasks into tickets as input for our development teams
- Great product design and attention to detail
- Optimising workflows
You Have:
- Basic understanding of HTML/CSS, knowledge of Web Browsers are a plus
- A structured way of thinking & working
- The ability to communicate fluently in English and German
- An advanced understanding of how software is being developed
- Experience in working with Kanban and tickets in Jira or Jira-like tools
- Experience in effective communication, both with colleagues and customers


Your Perks:
- A fantastic team, flat hierarchies & lots of freedom to be a creator
- Flexible working hours incl. the option for home office
- Great events with a fun and enthusiastic team and trainers, massages, meditation
Subsidised gym memberships
- A weekly lunch by our personal happiness manager
- Central in one of Munich's top locations incl. a great office

Mehr Infos und bewerben unter:

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München (Bayern)
Festanstellung | Unbefristet
per sofort
Frau Marie König
Leopoldstrasse 7c
76133 Karlsruhe
Telefon: 0721 9819390