Dual Master (m/f/d) Customer Journey/Success Analysis

We are searching for a Dual Master (m/f/d) in Customer Journey and Customer Success Analysis.

Aufgaben:

Your Tasks?
- You will define customer engagement model for Customer Success in Sales and Support
- You will gather customer feedback
- You will analyze customer journey: define touchpoints, profile customer, structure segments
- You will gap analysis for roles in Customer Success model
- You will enhance of revenue for Sales and Service

Anforderungen:

Your Profile?
- First or second class honors degree (from a university, university of applied sciences or cooperative university) in Business Administration or Business Engineering
- First experience in Business Development
- Knowledge of Cloud or SAAS systems preferred
- Affinity to international markets
- Global and flexible mindset
- Good knowledge of MS-Office
- Fluent language skills in spoken and written German and English

Angebote:

What You can expect?
- Job-integrated and nationally recognized Master study program
- International seminars at the School of Management and Technology (SMT) – a Business School of Steinbeis -University
- Full coverage of tuition fees and additional monthly salary
- Exciting and varying tasks in a global innovative environment

Mehr Infos und bewerben unter: https://www.campusjaeger.de/s/i5Dc7-dual-master-m-f-d-customer-journey-success-analysis

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