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JAROCCO | Stellenangebote

Customer Service Support (m/f/d) German Speaking Executive

As a Costumer Service Consultant (m/f/d) you build a rapport with German business owners and handle inbound calls. A perfect blend between sales, customer support and admin.



- The Client Onboarding Team is responsible for managing and developing the early stage of the client relationship, ensuring clients are informed about our product and its advantages and benefits.
- This is a fantastic opportunity to get to know our company from the inside and gain valuable experience for future roles in the company.
- As part of our German customer service team, you will be our first point of contact for our German clients.
- You will be responsible for collecting business documents submitted by our clients and you will get the chance to develop a deep understanding of the SME customer base.
- As you will be working closely with customers, you will need to be a successful communicator and passionate about providing the best service possible.


Your Responsibilities?

- Building rapport with German business owners.
- Handling inbound calls and making outbound calls to resolve customer issues and chase documents.
- Pitching our company to customers who have already started the sign-up process but have not yet completed it.
- Maintaining accurate customer records and update systems.
- Ensuring that all necessary documents are in place to allow our Credit Analysts / Account Managers to make a lending decision.
- Handling requests received through the live chat on our website or via email.


Your Profile?

- Strong communication & listening skills with an excellent telephone manner and a passion for delighting customers.
- The ability to explain complex products and services to consumers.
- The ability to "think outside the box" to make suggestions that will help us improve our products, systems and processes.
- Basic understanding of business finance and accounting or the desire to acquire such understanding. We want you to develop a good business sense and an understanding of what makes SMEs tick.
- Be ready to take on ownership within our team and communicate with other country teams.
- A communicative personality and good team play skills.
- Proactive self-starter approach, eager to be part of a dynamic team.
- A perfect blend between sales, customer support and admin.

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London (Vereinigtes Königreich)
Festanstellung | Unbefristet
per sofort
Frau Marie König
Leopoldstrasse 7c
76133 Karlsruhe
Telefon: 0721 9819390