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Account Manager german speaking (m/f) Customer Service/ Social Media

As a Customer Care Manager you are the voice of the customers within our company.


Passion for Customers, Clarity & Responsibility, Embracing the New and Winning together.

We are looking for a Customer Success Manager to work with our DACH -market. Customer Success Managers are the voice of the customers within our company. They strive daily to answer one simple question: How can we create value for our customers? This role is the main point of contact for our customers after the initial sale. The goal is to maximize the value our customer can gather from participating in our high quality invitation-only events. The CSM function is a part of our sales organization, and we see every customer interaction as an opportunity to retain customers and increase sales.


Key responsibilities

- Coach and motivate our customers to use our online tool
- Communicate our event concept to customers, and illustrate the value created by using our services
- Cooperate closely with Sales Managers to increase customer lifetime value (cross-selling, up-selling, portfolio sales)
- Build personalized relationships with customers through various channels (F2F, Social Media, Event Execution, phone and email)
- Manage customer expectations and collect feedback


We are looking for a colleague with...

- 2 years of relevant work experience within CSM, account management or other customer facing role, ideally in a B2B environment
- Genuine "can-do" attitude and superb customer service skills on the phone and face-to-face
- Bachelor's degree in a relevant field
- Fluent German and English language skills
- Basic knowledge of IT and consulting industries in the DACH markets is a plus!

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München (Bayern)
per sofort
Frau Marie König
Leopoldstrasse 7c
76133 Karlsruhe
Telefon: 0721 9819390